Amanda

Development & IT Services ss

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Biography

Highly skilled IT Technician with extensive experience in optimizing IT operations, evidenced by a 40% improvement in response times and a 50% reduction in security incidents. Adept at leading critical infrastructure upgrades and training initiatives, resulting in a 70% increase in software proficiency among employees and a 60% boost in network performance..

from United Arab Emirates

Serviceable Countries United Arab Emirates

Member since 2024-08-05 10:22:26

Expert profile

Highly skilled IT Technician with extensive experience in optimizing IT operations, evidenced by a 40% improvement in response times and a 50% reduction in security incidents.Recognized for exceptional project management, having successfully orchestrated system transitions and implemented cost-saving strategies, saving the company $50,000 annually and enhancing overall departmental efficiency by 20%.

About Amanda

Skills & expertise

Skills

Communication Data collection Record keeping

Expertise

IT Support Technician

Spoken languages

German GermanGerman English French Swedish

Soft skills

Communication Problem-Solving Adaptability Time Management Mentoring Critical thinking Work ethic Responsibility Confidence Diligence Ideation Organization Ability to influence Compassion Inclusiveness Trustworthiness Pragmatism Artistic sense Facilitating skills Friendliness Innovation Negotiating skills Networking skills Presenting/public speaking skills Self assessment Strategic skills Dependability Dependability Financial management Intercultural communication

Work experience

Work history

List down your work history details :-

IT Technician

Streamlined the company's IT support system by implementing a ticketing system, reducing average response time for IT issues by 40% and increasing user satisfaction ratings by 30%.
Led a company-wide upgrade of security protocols, resulting in a 50% reduction in security incidents and zero data breaches over a two-year period.
Developed and conducted IT training workshops for over 200 employees, enhancing staff proficiency with new software by 70% and reducing dependency on IT support for routine issues.

Systems Administrator

Orchestrated a seamless transition for 150 workstations to a new operating system, completing the project 20% ahead of schedule and with 15% lower costs than projected. Implemented a robust data backup and recovery strategy that decreased data loss incidents by 95% and ensured 99.9% availability of critical systems.
Collaborated with external vendors to negotiate a cost-effective procurement strategy for hardware, saving the company an average of $50,000 annually on IT expenditures

Total experience :- 5

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1722854413-87fa731e1b74974238c22beecfe1ce64.jpg 44KB

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